Welcome to Faya!

This Privacy Policy outlines how Luckin Studio ("we," "us," or "our"), the developer of Faya, collects, uses, discloses, and protects your information when you use our mobile application ("Faya" or "the App"). We are committed to respecting your privacy and limiting the collection of personal data to only what is necessary.

By using Faya, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

We strive to minimize the collection of personal data. The information we may collect includes:

• Limited Personal Information: Only information you voluntarily provide when contacting us (e.g., your email address if you send us a support request, your ip adress).
• Usage Data: Basic, non-identifiable information about how you use Faya, such as device type, operating system version, and anonymized app performance data (e.g., crash reports).
• No Excessive Permissions: We do not request unnecessary permissions such as access to your location, contacts, camera, or other sensitive data unless explicitly required for core functionality (and only with your consent).

We do not collect data beyond what is essential to operate and improve the App.

2. How We Use Your Information

We use the limited information we collect for the following purposes:

• To provide and maintain Faya’s core functionality.
• To respond to your inquiries or support requests sent to [email protected].
• To analyze anonymized usage data to improve the App’s stability and performance.
• To comply with legal obligations or protect the safety of our users and Luckin Studio.

3. How We Share Your Information

We do not sell, trade, or rent your information to third parties. We may share data only in these limited circumstances:

• Service Providers: With trusted third parties who help us operate the App (e.g., hosting or analytics providers), bound by strict confidentiality terms and anonymized data usage.
• Legal Requirements: If required by law or to protect the rights, property, or safety of Luckin Studio and our users.
• Business Transfers: In the case of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

4. Data Storage and Security

We store minimal data on secure servers and implement reasonable safeguards to protect it from unauthorized access, misuse, or loss. However, no online system is entirely secure, and we cannot guarantee absolute protection.

We retain your information only for as long as necessary to fulfill the purposes in this Privacy Policy or as required by law, after which it is securely deleted.

5. Your Choices and Rights

You may contact us at [email protected] to:

• Request access to any personal data we hold about you.
• Request correction or deletion of your data.
• Ask questions about our data practices.

Where applicable under local laws, you may have additional rights (e.g., to restrict data processing). We will assist you in exercising these rights.

6. Third-Party Links and Services

Faya may include links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before engaging with them. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

• https://www.google.com/policies/privacy/
• https://firebase.google.com/support/privacy

7. Protection of Minors – No Use by Individuals Under 18

Faya is not intended for use by anyone under the age of 18. We take the protection of minors seriously and have implemented the following measures:

• Age Restriction: We do not permit individuals under 18 to use Faya. By downloading or accessing the App, you confirm that you are 18 years of age or older.
• No Data Collection from Minors: We do not knowingly collect, store, or process personal information from anyone under 18. If we discover that a user under 18 has provided us with information (e.g., through a support request), we will immediately delete it.
• Parental Notification: If you are a parent or guardian and believe your child under 18 has accessed Faya or provided us with information, please contact us immediately at [email protected]. We will take prompt action to remove any such data.
• Enforcement: We reserve the right to terminate access to Faya for any user found to be under 18.

Our commitment to excluding minors from using Faya is a core principle of our service.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant updates will be communicated through the App or other means. The “Last Updated” date at the top reflects the latest revision.

9. Contact Us

For questions, concerns, or requests about this Privacy Policy or our data practices, please reach out to:

Email: [email protected]
Address: Confort Building, 86-88 Nathan Rd, Tsim Sha Tsui, Kowloon, Hong Kong